Training objectives
The course focused on the practical applications of BMC Remedy AR System development which were demonstrated in series of lab exercises. The course content was tailored to address the specific areas of interest of VIVACOM IT professionals and help them in the supporting functions of BMC Remedy AR system which is currently being implemented in VIVACOM environment.
Course content
- Overview of workflow elements in BMC Remedy;
- Web services development and problem resolution in BMC Remedy;
- Filter API plug-ins development in Visual Studio 200X and C/C++, debugging and troubleshooting;
- Vendor Forms plug-ins development in Visual Studio 200X and C/C++, debugging and troubleshooting;
- Data visualization modules development in Eclipse and Java;
- Development of reports in Crystal Reports and Remedy AR system and their implementation in BMC Remedy environment.
The course was conducted at VIVACOM premises by Andrey Dautev and Ivan Pirishanchin who are leading BMC Remedy developers at Bright Consulting.
All participants from VIVACOM provided positive feedback about the practical implications of the course content, the lecturers’ level of competence and the overall training organization.
About BMC Remedy AR System
BMC Remedy AR System provides a consolidated Service Process Management platform for automating and managing Service Management business processes. With its request-centric, workflow-based architecture, BMC Remedy AR System is optimized for efficiency in Service Management business process delivery and includes pre-built modules for notifications, escalations, and approvals. It also provides business activity monitoring functionality to proactively measure business process performance. BMC Remedy AR System is compatible with existing IT infrastructures and includes intuitive integration capabilities, including support for Web Services.
