At Bright Consulting, we are committed to raising the awareness of world’s best practices in IT Management and educate our customers to apply them effectively within their corporate environment. Our team of proven ITIL professionals has the competence to deliver practical ITSM training tailored to the specific needs of every organization. Learn more about how we can address your IT Management training needs.
Topic
IT Service Management Foundations
Course content
This course shows how IT Service Management builds on fundamental processes to enable IT to deliver best practice examining ‘end-to-end’ services by using ITIL processes. By analyzing the underlying processes in the IT department, companies can identify opportunities for improvement in their IT service support and delivery. By aligning IT service provision to key business processes, the IT department better supports the organization’s core objectives.
Course structure
Designed to be interactive, the course incorporated a series of lectures and group discussions. Through these exercises the IT staff learns essential management skills whilst practicing how to implement ITIL (IT Infrastructure Library) processes in their organizations.
Testimonial
“Mobiltel was fortunate to secure the trainings, via tender, and Bright Consulting proved to be extremely professional in both service delivery and educational terms. All participants from Mobiltel that attended the ITIL training in March 2007 were extremely positive in their feedback.
Our company would have no hesitation in using Bright Consulting again should we require additional training in advanced technologies.”
- Reni Gekova, Head of Training and Development Dept., Mobiltel EAD
