Service
IT and Business Service Management
Bright Consulting ITIL certified team has the competence to deliver services covering all phases of the IT and Business service life cycle: from the thorough analysis of business requirements till precise implementation and maintenance of the final solution. We respond to the changing needs of our customers by designing solutions fully aligned with their goals and maturity level.
Velcom Incident Management
Velcom Belarus
The main project goal was the implementation of Velcom's incident management process in the BMC Remedy Incident Management Application including localization of the BMC Remedy ITSM application. Bright Consulting team was responsible for the implementation part of the project.
