Bright Consulting ITIL certified team has the competence to deliver services covering all phases of the IT and Business service life cycle: from the thorough analysis of business requirements till precise implementation and maintenance of the final solution. We respond to the changing needs of our customers by designing solutions fully aligned with their goals and maturity level.
The main project objective was the implementation of Si.Mobil's incident management process in the BMC Remedy Incident & Service Level Management applications. Bright Consulting team was responsible for the complete scope of the project.