Service
IT and Business Service Management
Bright Consulting ITIL certified team has the competence to deliver services covering all phases of the IT and Business service life cycle: from the thorough analysis of business requirements till precise implementation and maintenance of the final solution. We respond to the changing needs of our customers by designing solutions fully aligned with their goals and maturity level.
Incident Management Processes Design and Implementation
VIP Operator Macedonia
The main project goal was to design and implement Incident Management processes in shared services IT environment with decentralized support units. Bright Consulting was responsible for process design and definition, development of detailed implementation specification.
