Bright Consulting ITIL certified team has the competence to deliver services covering all phases of the IT and Business service life cycle: from the thorough analysis of business requirements till precise implementation and maintenance of the final solution. We respond to the changing needs of our customers by designing solutions fully aligned with their goals and maturity level.
Project Objectives
The main project goal was to design and implement generic Change Management processes for all six companies, part of Telekom Austria Group.
Our solution
Bright Consulting was responsible for process design and definition, development of detailed implementation specification and detailed requirements for integration between Remedy and HP Service Desk.
Testimonial
“We have worked with Bright Consulting for more than a year and the services they provided are of the highest quality. The major activities that we had with participation of Bright Consulting – Local and Group Change Management process, Group Identity Management process – were delivered with great success. Bright Consulting’s expertise in BMC Remedy development helped us a lot during our projects.”
-Victor Vidolov, Director Quality and Security of Technologies, Mobiltel EAD
