Bright Consulting ITIL certified team has the competence to deliver services covering all phases of the IT and Business service life cycle: from the thorough analysis of business requirements till precise implementation and maintenance of the final solution. We respond to the changing needs of our customers by designing solutions fully aligned with their goals and maturity level.
Project Objectives
The main project goal was to design and implement Change & Configuration Management processes and corresponding control environment complaint with Sarbanes-Oxley Act. The project scope embraced both business critical IT systems and network elements (MSC, HLR, IN etc.).
Our solution
Bright Consulting was responsible for the process design and definition as well as development of detailed implementation specification for both processes.
Testimonial
“During the course of the project Mr. Angel Kanchev undertook a wide range of tasks for both the development, implementation as well as monitoring of all project activities. He provided business and technical expertise, including
familiarity with ITIL methodology and the enforcement of best practices in accordance with the specifics of the company. Mr. Kanchev coordinated and kept track of all the processes and people involved during the development and deployment and also provided post-deployment support and knowledge transfer. His commitment and communication abilities are of great importance for the success of the project.
I would like to stress our complete satisfaction with Bright Consulting’s performance.”
-Zlatina Sotirova, Internal Information System Auditor, Mobiltel EAD
