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  • BMC SRM 7.6: Process Definition Templates
  • BMC Remedy ARS 7.6.04: Preserving customizations with overlays and custom objects
  • Contract Management in BMC Remedy ITSM 7.6: Asset Management
  • BMC Remedy 7.5: Creating cell-based tables
  • BMC Atrium CMDB 7.5: Atrium Integration Engine
  • BMC Atrium CMDB 7.5: Managing access permissions

Viktor Elevterov, Remedy Consultant at Bright Consulting, explains the most common steps for defining process definition templates in BMC Service Request Management 7.6. The video shows how these PDTs could be used for building a frequently-used process for fulfilling a user service request.