Project Objectives
The main project goal was to design and implement generic Change Management processes for all six companies, part of Telekom Austria Group.
Our solution
Bright Consulting was responsible for process design and definition, development of detailed implementation specification and detailed requirements for integration between Remedy and HP Service Desk.
The First Certified BMC Remedy AR System Skilled Professionals in Bulgaria
The leading IT media in Bulgaria featured the exclusive success of Bright Consulting employees who were recently certified as BMC Remedy AR System Skilled Professionals. Andrey Dautev and Tosho Zapryanov are the first in Bulgaria to achieve the highest certification level of BMC Product Portfolio Remedy.
Bright Consulting top priority is developing the skills of their consultants and retaining the knowledge within the organization. The BMC Remedy certification demonstrates the team competence to deliver sophisticated IT and Business Service Management solutions.
The company business success and rapid organic growth would not be possible without the strong commitment to provide consistent high quality service delivery and support to their customers at every project. In this way, Bright Consulting has built a strong reputation in the IT industry as a trusted service provider. Naturally the competence of Bright consulting team translates into happy customers who choose the company again for their future projects.
This news was featured in the following IT media:
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