Project Objectives
The main project objective was to design and implement end-to -end monitoring environment integrated with existing operational processes in order to control and manage more efficiently company SLAs.
Solution
The project embraced various types of company assets including complete IT infrastructure, line of business applications, surveillance systems etc. Clients IT infrastructure consists of sixteen locations spread across the country, maintained upon a number of underpinning contracts with external service providers. Bright Consulting team was responsible for the complete scope of the project.
Learn more about Bright Consulting services for Enterprise Monitoring and Control of your IT environment.
Completed project in Triglav, Slovenia
Bright Consulting Remedy Development Team completed successfully a project for migration to the newest version of BMC Remedy in the biggest insurance company in Slovenia- Triglav. In collaboration with its Slovenian partner Unistar, Bright Consulting performed migration of the current BMC Remedy infrastructure, applications, data and configurations from Remedy version 6 to 7.6.
The scope of the project included BMC Remedy ITSM applications for Incident and Service Request Management. The next phase currently in progress will involve integration with third party Asset Management applications and BMC Atrium CMDB.
More information on the project can be found in the section Projects.
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