Project Objectives
The main project objective was to design and implement end-to -end monitoring environment integrated with existing operational processes in order to control and manage more efficiently company SLAs.
Solution
The project embraced various types of company assets including complete IT infrastructure, line of business applications, surveillance systems etc. Clients IT infrastructure consists of sixteen locations spread across the country, maintained upon a number of underpinning contracts with external service providers. Bright Consulting team was responsible for the complete scope of the project.
Learn more about Bright Consulting services for Enterprise Monitoring and Control of your IT environment.
Tosho Zaprianov wins 3rd place at CIO magazine competition.
BSM- the new key concept for the IT organizations is the topic with which Tosho Zaprianov, Senior consultant at Bright Consulting, was distinguished. For a second year in a row, CIO magazine conducts a competition for an innovative publication in the area of information technology, with a topic for this year’s contest “The key technologies and concept for the corporate sector in 2010.”
The concept of Business Service Management (BSM) is introduced by BMC Software in 2003, with the idea for a unified platform which simplifies and automates the management of key IT processes. The main goal of BSM is to help IT organizations meet effectively the needs of the business, at the same time improving the quality of services, and ensuring transparency of information flow, cost and risk reductions.
BSM allows for efficient management of IT business services, following their full lifecycle- from the request of a new service, through its provisioning, support and development.
To learn more about BSM, please read the whole article published in CIO magazine here.
Increasing number of Bulgarian companies is already looking to make their IT organizations more efficient by introducing unified processes for IT service management. The relevance of the BSM platform for achieving these goals was recognized by the contest jury including leading IT professionals:
• Ramona Chervenkova /CGEIT leading specialist in Management Consulting and IT audit/
• Srebrina Anachkova /IT Director, Speedy AD/
• Yuri Genov /Head of IT Operations, DSK Bank EAD/
• Denislav Shekerletov /IT Manager, Enel Maritsa East 3/
• Nadia Krusteva /Editor-in-chief, CIO magazine/
Tosho Zaprianov is Senior Application Developer at Bright Consulting since 2006. He has participated in key IT projects in Telecoms in Central and Eastern Europe. The main focus of his work is the design and implementation of IT service management processes. Practical guidance for realizing such solutions can be found in the videos he produced for Bright Consulting YouTube channel.
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