“Mobilkom Austria Group Services had the pleasure of working with Bright Consulting during its four-month involvement in one of Group projects- a concept development of a group wide solution demanding reliable and secure environment for inter-company communications of sensitive data, regulated by GSM Association. From the outset, Bright Consulting experts demonstrated high professionalism."
Irene Nosek
Mobilkom Austria Group
Group Change Management Processes Design and Implementation
Mobilkom Austria Group
Тhe main project goal was to design and implement generic Change Management processes for all six companies, part of Mobilkom Austria Group. Bright Consulting was responsible for process design and definition, development of detailed implementation specification and detailed requirements for integration between Remedy and HP Service Desk.
Learn more about this project.
Bright Consulting is an independent IT consulting company focused on providing IT and Business Service Management solutions. Our corporate mission is to close the gap between IT and Business, thus helping businesses utilizes their resources more effectively and maximize the return on their IT investments.
SOLUTIONS
Bright Consulting team of ITIL certified professionals has the competence to deliver services covering all phases of the IT and business service life cycle: from the thorough analysis of the business requirements to precise implementation and maintenance of the final solution. We design solutions fully aligned with our customers’ goals and maturity level and provide quality delivery, integration and support services related to them.
APPROACH
Shifting IT towards the Business is the meaning we make for our customers, avoiding vendor influence and pressure born from pursuit of sales targets.
AT BRIGHT CONSULTING, WE:
- Are able to see the big picture and indentify the areas for improvement;
- Focus on thorough business analysis and understanding of business objectives;
- Commit to transparent and proactive service delivery;
- Invest in continuous development of our team’s competence;
- Value the long-term relationships with our customers based on trust and full service support;
- Combine absolute independence and deep knowledge of the best practices in the IT industry;
- Transfer our consultants’ real world experience and knowledge to our customers’ staff in the form of specially designed awareness campaigns.
Bright Consulting is now perceived as a reliable service provider by local and international companies in Bulgaria, EU, Central and Eastern Europe. Appreciating our attention to detail and full commitment to their objectives, our clients choose Bright Consulting team of professionals as their partner in a few of the biggest IT service management projects in the region.
